Return and refund policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: workshops, events.
Damaged Or Fault Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:
Full Purchase Price
Delivery Charges (the cost for initial delivery to you)
Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost.
When exchanging damaged, faulty or incorrect orders we will:
Dispatch replacement items to you free of charge
Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
We are under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality, if the products you buy are faulty then you may be entitled to a refund or replacement.
We do not accept the scent, colour or shape of products as a reason for complain
How to return goods
You may return goods in the country they were purchased by contacting us first by email, phone or post.
Correspondence address ONLY!
Soft Olive Trading
PO Box 8348, IRVINE, KA12 2BZ
*Please do not return/send/forward parcels to this address, only letters, envelopes.
The following information will be required when returning your goods:
Confirmation Email containing your Transaction Reference Number
Delivery Documentation containing your Delivery Number
List and description of goods to be returned
Reason given for returning goods
If returning goods by post please also include:
Completed return form (attach this file to email also)
Receipts showing any return charges(not exceeding our return service charge price) if you are claiming a full refund for damaged, faulty or incorrectly delivered goods
You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 28 days after the day on which you receive the goods or services. This doesn't affect your statutory rights if goods are faulty or not as described.
the full purchase price
the delivery charges incurred in delivering the goods to you (Note: only if the goods received were faulty or not as described)
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition( unopen, unused, in orignal packeging). Bathtub Gin Care will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.